Service Desk Analyst


Barton ACT

Are you a problem solver, genuinely excited to help customers, patient and empathetic? Do you have good verbal and written communications skills as well as the ability to prioritise and multitask? Would you want to be proud and work for a company that respects its people and is at the forefront of technology?

We’re looking to grow our team on the Service Desk with individuals committed to providing ICT troubleshooting support within our Federal Government client base across the region. As a Service Desk Analyst you will provide incredible customer service and respond to phone inquiries promptly, courteously and efficiently. Maintain records and log these reported incidents using an IT Service Management tool and scripted questions.

Core Skills

  • Available to work in a 24x7 shift roster
  • Knowledge of call logging, escalation and follow-up procedures
  • An interest or experience with technology, particularly in a Microsoft environment.
  • Problem solving skills
  • IT Qualifications (desirable)

Flexibility, Diversity and Inclusion

We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, sexualities and gender identities. We are committed to equality of opportunity for all so even if you think you do not meet all the criteria or are interested in job share/part time opportunities; we would still love to hear from you. Our roles may demand some travel and flexibility to meet clients and to drive performance, but we have a culture of respect for professional and private commitments.

Some of the benefits of working for Fujitsu include: recognition programs for staff, flexible work arrangements, purchased leave, novated lease options and discounts for travel with Mantra Group, Accor, Qantas, Avis and British Airways. You will also be eligible for technology discounts with Apple, Canon, Optus and Microsoft. We also provide physical wellness rebates with BUPA, Fitness First, SpecSavers and Navy Health and are strongly committed to Diversity & Inclusion and Sustainability.

Fujitsu: Empowering human difference

PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an active NV1 Australian Federal Government Security Clearance or higher AND, because the role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2017- 546 (ACT).

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