Fujitsu
Lead Onsite Technician - Team Leader
Wellington
3/07/2020

Lead Onsite Technician - Team Leader

Wellington

Are you an effective technical Team Leader? Can you empower a geographically spread team with what they need to deliver exceptional Desktop Services? Do you want to be proud to work for a company that respects its people and is at the forefront of technology?

We have a position for a capable Team Leader to manage a team of 11 Desktop Support Analysts on an account of approximately 6,000 users. In this role you will be responsible for all aspects of Service Delivery within the Desktop Environment, delivering to contractual commitments and customer expectations. This role will require you to gain an in depth knowledge of the client environment and to create close working relationships to foster innovation for continual service improvement and opportunities for increased service and value add.

Key responsibilities include:

  • Responsibility for the delivery of all aspects of support of EUS, infrastructure and services across multiple technology streams including, Hardware, Software, Networks, Server, Print etc. Day to day management of EUS queue’s ensuring services are provided within Service Level Agreements.
  • Provide services and tasks to the Customer within agreed service delivery timeframes. 
  • Provide leadership to the EUS team onsite and at other client locations.
  • Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
  • Be the first point of contact for any issue within the End User scope to deliver.

Core Skills

  • Leadership ability that can be applied in a technical environment including Problem Management and Escalation
  • Proficient oral and written communication skills
  • Flexibility and sensitivity to clients’ needs whilst meeting service requirements
  • Ability to coordinate, organise and manage time and priorities effectively
  • Strong technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PC’s, printers, media and audio visual equipment BYOD and mobility.
  • Demonstrated strong working knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems.
  • Demonstrated experience and knowledge of the use of an incident management toolsets.
  •  Demonstrated working knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, SOE creation and maintenance.
  • Demonstrated basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures
  • Excellent verbal and written communication, ability to articulate technical information to the target audience.
  • Excellent presentation and customer facing skills.
  • Proven understanding of the ITIL framework.

Flexibility, Diversity and Inclusion

Fujitsu is committed to equality of opportunity for all. Achieve more and thrive with a global brand that actively nurtures and supports our diverse employee and client networks. We value unique perspectives on our team, therefore we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, sexualities and gender identities. Even if you think you don’t meet all the criteria or are interested in job share/part time opportunities, we would still love to hear from you. We have a culture of respect for professional and private commitments although some roles may demand some travel and flexibility to meet clients and to drive performance.

Some of the benefits of working for Fujitsu include: recognition programs for staff, flexible work arrangements and Employee Assistance Programs. You will also be eligible for technology discounts with Microsoft. We also provide physical wellness rebates with UniMed, SpecSavers and are strongly committed to Sustainability. 

Fujitsu: Empowering human difference

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