Service Desk Analyst (All Regions)

Service Desk Analyst

Location: We have opportunities throughout the major cities of Australia & New Zealand including Canberra, Sydney, Melbourne, Auckland & Wellington

Are you curious & investigative by nature? Can you provide technical support with excellent customer service? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We’re looking to grow our Service Desk team with individuals who are committed to providing ICT support within our extended client base across Australia & New Zealand.

As a Service Desk Analyst you will provide incredible customer service and respond to phone inquiries promptly, courteously and efficiently. Maintain records and log these reported incidents using an IT Service Management tool and scripted questions. 

This role will give you the opportunity to learn & progress your career in the secured Federal Government space.

Core Skills:

  • Available to work in a 24x7 shift roster (if required)
  • Knowledge of call logging, escalation and follow-up procedures
  • An interest or experience with technology, particularly in a Microsoft environment.
  • Problem solving skills
  • IT Qualifications (desirable)

Flexibility, Diversity and Inclusion

Fujitsu is committed to equality of opportunity for all. Achieve more and thrive with a global brand that actively nurtures and supports our diverse employee and client networks. We value unique perspectives on our team, therefore we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, sexualities and gender identities. Even if you think you don't meet all the criteria or are interested in job share/part time opportunities, we would still love to hear from you. We have a culture of respect for professional and private commitments although some roles may demand some travel and flexibility to meet clients and to drive performance.

Some of the benefits of working for Fujitsu include: recognition programs for staff, flexible work arrangements, purchased leave, novated lease options and discounts for travel with Mantra Group, Accor, Qantas, Avis and British Airways. You will also be eligible for technology discounts with Apple, Canon, Optus and Microsoft. We also provide physical wellness rebates with BUPA, Fitness First, SpecSavers and Navy Health and are strongly committed to Sustainability.

Fujitsu: Empowering human difference

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